UFC Store Reviews

Not sure where else to leave this but I just watched UFC Ludovit Klein vs Mike Trizano... Anyone who has not, go watch that fight... these judges are either crooked or incompetent; and to make matters worse, things like this are happening more and more often in the UFC. I will not participate by watching this rigged sport anymore; you people will never get another penny from me. UFC Fight Pass (already had a bad review from me but will now be cancelled) ESPN+ cancelled... I'm even going to put my official UFC fight gloves on eBay, I don't want to be associated with a corrupted organization like yours.

I ordered a custom black and gold hoodie. The store sent me a confirmation email which had a picture of a black and gold hoodie. Great.
I then received a black and silver customized hoodie. Not what I ordered. I sent the ufc store an email explaining my hoodie is the wrong colour and I don’t want it. They then replied “as per looking into your order it appears we sent what you ordered as per the confirmation picture”
I then sent them the BLACK and GOLD hoodie picture from their own confirmation picture and also a picture of the black and silver hoodie I received. I did not hear back from them. I then phoned the customer service number in the email they told me to call where you are put on hold for 3 minutes before the phone disconnects EVERY TIME!!!
This wasn’t a cheap hoodie either. Cost me $211 USD. So enjoy that money UFC STORE you SCAMMED me REAL GOOD!!!
WORST CUSTOMER SERVICE IVE EXPERIENCED

Never received my package.. never received a reply to my emails only a auto response. When you call customer service there is an old voicemail from March of last year saying due to COVID they can help via email only. Would have never expected this from a brand as well known as the UFC.

I wish I would have seen these reviews before ordering. I placed an order for a birthday present nearly two weeks ago and not a sign of shipping. It was a birthday gift which will now only not arrive, but I spent all the money intended for the gift here. Not good... Edit: it finally arrived

Horrible customer service.

my order still hasn't arrived on the 17th january 2021, i ordered it on 2nd december 2020. i have lost count of how many times ive tried to contact customer services. i've had one reply telling me that i have my order.
COMPLETELY USELESS!!!
i can not believe that the ufc would not be all over this, i will never be buying from them again.

Worst customer service ever. Impossible to have them on the phone. I sent more than 15 emails and I only had 2 replies like "don't worry your order was shipped". I had no tracking number, even if I asked it several times. Today, I finally received my order after two months !! Just on time for Christmas but this situation was so stressful and annoying.
I ordered from this official website because I thought it was serious. I do not recommend this website at all.

The UK UFC Store:
WORST CUSTOMER SERVICE IN THE UNIVERSE!!!!!!
If I could, I would give the customer service minus stars!!!!!!!
By far the WORST experience I had in my life with online shopping and customer service (and the DX delivery service they work with)!!!!!
I ordered something which afterwards realized I need to change the size for- but there was no phone number, only email- it took them ages to get back to me. After the dx courier left my package at a different house, without even confirming if it's me or not...I needed to send it back (I used express mail and paid extra money, so the parcel would get back to the ufc storage a day after, and I will get my new one asap- because it's a birthday present).
It took them ages to get back to me, and when they did, they kept making mistakes with the item, with the delivery (I needed to get my new delivery today- but didn't, because apparently Customer service didn't provide them with my full address...)
SO I am still waiting for the item to arrive (tomorrow), and I need to wait another day at home because UFC's costumer service messed up my address.....
p.s- I still don't know what's the quality of the product, but it was expensive...
edit- product finally arrived. The courier himself said the address was not clear, and that's why he didn't drop the package the day before.
The hoodie itself is ok, not as nice as it looked in the website...but at least I got it in the end.
Whatever you do- DO NOT BUY FROM THIS COMPANY!!!! So if you want to keep your peace of mind- find other ways to purchase UFC stuff...

I ordered two 30$ t-shirts and paid 30$ for shipping and handling, with an estimated 7-14 business day delivery, so about 25 business days later, haven’t received anything, I decided to called the customer service to see what is going on with my order...
I called at about 12:45 on a Friday and explain my situation to the lady on the line to which she responded with “well we just came from lunch so I will need some time to get started with looking into this for you” ... ?! ... ok?
Then I’m told “ I will take a look at what is going on and call you back in 15 minutes” ... so about two hours later I decided I would try to see what could be going on again...
This time I’m told that my order has been marked with an error and it seems like my order was never shipped out at all, ( even though I have already paid) and then I’m told that I will receive a call on the following Monday about the status of my order that I’ve waited for nearly double the amount of the estimated delivery date...
So Monday I never get any call so I call back and it is explained to me that there is nothing that they can do for me....?!
So I decided I would ask about a refund then because it seemed like I would never get anything from the online store that I had purchased these shirts from and the lady tells me “she cannot do a refund because my order is STILL PROCESSING”..... EVEN THOUGH I PAID NEARY A MONTH AGO!
So at this point I call MasterCard and file a dispute, MasterCard customer service tells me I’ve done the right thing and that they will handle the situation for me...
Tuesday I received an email saying that my order has been shipped out and will arrive... on the Monday before the email was even sent...... Wednesday of that week I received the products I had paid for
LONG STORY SHORT: it took 3 phone calls to customer service and then filing a dispute through MasterCard for me to actually get what I had paid for!
MY ADVISE:
NEVER BUY ANYTHING FROM THIS SITE!!!

I was a little scared to order from here due to the reviews, but my experience was awesome. I ordered multiple items and they came in a week!!!! Will be reordering from this site.

I do alot of online shopping and the UFC store is the absolute worst. They frequently change quantities of their products to deceive buyers into thinking they are limited release. Then they restock here and their to give the impression of rarity. If you try to cancel their order they will do everything they can to not respond to you. The WORST CUSTOMER SUPPORT EVER!

I ordered a saturday and i received it 4 days after from us to can. a bit pricey but shipping was really fast . Items looks great! Would order again !